Terms And Conditions

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.zohiraa.com website (the "Platform") operated by Zohiraa ("us", "we", or "our"). This document is an electronic record under the Information Technology Act, 2000, and in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011. By accessing or using our Platform, you agree to be bound by these Terms and all applicable laws and regulations.

1. User Account, Password, and Security

If you use our Platform, you are responsible for maintaining the confidentiality of your account details, including your display name and password. You agree to immediately notify us of any unauthorized use or breach of your account. You are responsible for all activities that occur under your account. If you provide inaccurate or incomplete information, we reserve the right to suspend or terminate your access to the Platform.

2. Services Offered

Zohiraa offers a range of products for sale through the Platform. All purchases are subject to specific policies such as the cancellation policy, exchange policy, and return policy. Any product returned must be unused, with original tags intact. Products that are returned used, damaged, or without original tags will not be eligible for a refund. If a return request is declined, the product will be returned to you, and you will not be eligible for a refund.

Pricing and availability of products on the Platform may be subject to change due to technical issues, typographical errors, or incorrect information. In such cases, we may cancel your order.

3. User Conduct and Rules on the Platform

By using the Platform, you agree to the following conduct rules:

Do not upload or share content that is harmful, defamatory, obscene, or unlawful.
Do not infringe on the intellectual property rights of others.
Do not engage in fraudulent activity, including misuse of account details, payment information, or product returns.
Do not use the Platform for commercial resale unless specified.
Do not engage in any activities that could disrupt the Platform or cause harm to other users.

You agree to refrain from using the Platform for any unlawful or fraudulent purposes. If any fraudulent activity is detected, we reserve the right to cancel orders, suspend accounts, and take legal action.

4. Fraud Prevention

Zohiraa may cancel any order that is classified as a "Fraud Order". Orders may be considered fraudulent if the following criteria are met:

Use of invalid or misleading contact details.
Use of a voucher code inappropriately.
High return rates or repeated requests for monetary compensation for fake/used orders.

We also reserve the right to cancel orders placed with malicious intent to cause loss or revenue damage to Zohiraa. If we detect any fraudulent activities, we may also take necessary actions, including legal steps.

5. Restrictions on the Use of the Platform

You shall not use the Platform for any unlawful, fraudulent, or abusive purposes. Engaging in activities that disrupt the functionality of the Platform or interfere with other users' access and enjoyment is prohibited.

6. Modifications of Terms

Zohiraa reserves the right to modify, add, or remove portions of these Terms at any time. We recommend that you periodically review this page for updates. Continued use of the Platform after changes will be deemed as acceptance of the updated Terms.

7. Limitation of Liability

We do not guarantee the accuracy, completeness, or reliability of the information on the Platform. We shall not be held liable for any damages resulting from the use or inability to use the Platform, including direct, indirect, incidental, or consequential damages.

8. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of India. Any disputes arising from the use of this Platform shall be subject to the jurisdiction of the courts in [ Gst registered state] .

9. Contact Us

If you have any questions about these Terms and Conditions, please contact us at thezohiraa@gmail.com

By using our Platform, you agree to be bound by these Terms and Conditions. Thank you for choosing Zohiraa.